Your Flame Parent Portal: Everything You Need, All in One Place
Your Flame Parent Portal is designed to make being part of Flame simpler. Instead of searching through old emails, BAND posts and messages, you'll have one place to find the information that applies specifically to your dancer and family.
From checking when their next lesson is to reporting an absence, arranging a catch-up, ordering uniform, viewing class updates, managing payments or finding everything you need for the Annual Show, it's all there whenever you need it.
We've put together this guide to show you around. The images are from a test account with no dates or important information showing - your account will have much more content.
1. Getting Started
Activating your account for the first time
Visit the Flame Parent Portal and select Activate Account.
You'll need to use the email address registered with Flame, as this is what connects your login to your existing family account and dancer information.
Once you've activated your account and created your password, you can use the normal login option whenever you come back.
Already activated?
Simply enter your email address and password to log back in. You don't need to activate your account again.
2. Add the Parent Portal to Your Phone
One of the easiest ways to keep the Parent Portal handy is to add it to your phone's Home Screen.
It will then appear alongside your other apps, so whenever you need to report an absence, check a date, order uniform or find some Show information, you can open the Flame Parent Portal straight from your Home Screen rather than searching for the link again.
On iPhone
Open the Flame Parent Portal in Safari, then:
Tap the Share button.
Scroll down and choose Add to Home Screen.
Tap Add.
The Flame Parent Portal will then appear on your Home Screen.
On Android
Open the Flame Parent Portal in Chrome, then open the browser menu and select Add to Home screen or Install app (the wording may vary slightly depending on your phone).
Follow the prompts and the Flame Parent Portal will be added to your Home Screen.
We'd really recommend doing this when you first activate your account. It makes getting back into the Portal much quicker whenever you need it.
3. Your Home Page
When you log in, your Home page gives you a quick overview of what's happening for your family.
You'll be able to see your dancer's upcoming lesson and important information that needs your attention, with shortcuts to the areas of the Portal.
Think of this as your starting point whenever you need something from Flame.
4. Lessons, Absences & Catch-Ups
Your Lessons area lets you see the classes your dancer is enrolled in and manage absences without needing to message us.
If your dancer is going to miss a lesson, simply select Absent against that lesson. Where an eligible catch-up is available, the Portal will automatically show you the suitable classes you can choose from.
You can then book the catch-up directly through the Portal.
This means you don't need to work out which classes are equivalent or message us to check availability, the options shown are the ones available for your dancer.
5. Dancer & Family Details
The Dancer Details area is where you can see the information we hold for your dancer and family and keep it up to date.
Rather than needing to email us when something changes, you can check and update your details through the Portal, helping us make sure we always have the right information for your family and your dancer.
6. Uniform & Shoes
Uniform and shoes have their own dedicated area in the Portal, making it much easier to manage what your dancer needs.
You can order Flame uniform, request shoes through our shoe borrowing scheme and let us know when your dancer has outgrown their current pair and needs to move up a size.
You'll also be able to see your existing requests and their progress, so you don't need to message us to check what's happening.
7. Class Updates & Memories
Throughout the year, our teachers can share photos, videos and little insights from your dancer's classes.
These give you a glimpse of what they've been working on and some of the lovely moments that happen during normal lessons — not just at Shows, exams or other big events.
Some of those moments can also be saved to your dancer's Memories. We're also gradually going back through the Flame archives and, whenever we find old photographs of your dancer from previous years, we can add those too.
Over time, the idea is for Memories to become a photo album of your child's whole journey with Flame, from their early classes and first Shows through to exams, performances, achievements and all the little moments in between. The longer they're with us, the more of their story we'll be able to collect there for you to look back on.
8. Payments
Your Payments area gives you somewhere to see the payment information connected to your household without needing to search through previous emails.
You can view your regular tuition information and manage your payment details from here.
9. Annual Shows
During Show season, the Shows section becomes your personalised Show hub.
Rather than trying to work out which information in a long email applies to your child, the Portal shows you the details for your own dancer and household.
You'll find things such as your dancer's performance allocation, theatre rehearsal information, Show fees and package options, Show music and practice resources, ticket information and important updates as Show weekend gets closer.
If your dancer won't be taking part, this is also where you can let us know.
For more general information about how our Annual Shows work, you can also visit our Annual Show Guide.
10. Calendar & Important Dates
The Flame calendar gives you one place to check the important dates coming up across the year.
Rather than searching through old emails to find when the studio is closed, when tickets go on sale, when an event is taking place or what's coming up next, you can come back to the calendar whenever you need it.
And There's More to Come...
The Parent Portal is something we'll continue developing.
Over time, we'll be bringing even more of the information you currently receive in different places into your account, including things such as exam information, festival details, reports and achievements.
We're also developing a separate Student Portal, designed especially for our dancers. Yes, it will be somewhere they can find useful things like Show videos, exam support and syllabus resources when they need them, but we don't want it to be all about practice.
We want it to be somewhere dancers can go simply because they fancy doing something fun at home. For our younger dancers, that might mean continuing the Hwyl a Sbri adventure they've been exploring in class. With activities, games, dancing and little challenges linked to the characters, stories and worlds they've been discovering with their teacher. Older dancers might find dance challenges, creative activities, games and other things to explore in their own time.
Over time, we hope it will become a fun extension of their time at Flame: somewhere to dance, play, learn, create and explore, with plenty to enjoy even when there isn't anything they need to practise.
The aim behind all of it is simple: less searching, fewer places to check and everything you need much easier to find.
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