Communication & Contacting Us
We know family life is busy, so we try to keep communication clear, useful and all in one place wherever possible. We will never contact you more than is necessary, but we do want to make sure you know where to find important information when you need it.
Here is how we keep in touch and the best way to contact us throughout the year.
Your Flame Parent Portal
Your Flame Parent Portal is our main place for sharing news, updates and important information with families.
Everything is brought together in one convenient place, so there's no need to search through different apps, messages or emails to find what you need.
Many everyday tasks can now be completed directly through your Parent Portal, without needing to contact us.
You can:
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Report your child's absence.
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Arrange an eligible catch-up lesson.
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View your child's upcoming classes.
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Check your payments and update your payment card.
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Request shoes or a different size through our Shoe Borrowing Scheme.
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Keep up with class updates, announcements and important dates.
This helps us spend less time on administration and more time supporting our dancers!
Don't miss an update!
We strongly recommend adding the Parent Portal to your phone's home screen and enabling notifications.
This means you'll receive important updates directly on your phone, without needing to remember to check the Portal.
Our simple setup guide explains how to activate your account, add the Portal to your home screen, enable notifications and set up your child's separate Flame Student Area.
Email – for enquiries and conversations
Email is our preferred way to contact us about anything.
You can reply to any of our emails or contact us directly.
We aim to respond as soon as we can, although replies may take a little longer during busy teaching periods.
WhatsApp – for urgent messages around class time
Whatsapp number; 07451 203081
Please reserve WhatsApp for information we need to see quickly, particularly around lessons.
For example:
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You're running late to collect your child.
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Someone different is collecting your child at short notice.
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There's an urgent issue affecting your child's arrival or collection.
As we're often teaching, we may see your message but be unable to reply immediately.
For ordinary absences, please use your Parent Portal rather than WhatsApp.
Speaking to Your Child's Teacher
Our teachers are focused on welcoming dancers, delivering their lessons and ensuring everyone is collected safely.
Because of this, they're usually unable to have conversations with parents during class changeovers.
If you'd like to discuss your child's progress, confidence, friendships or anything happening in class, please email us.
We'll make sure your message reaches the appropriate teacher and arrange a conversation if needed.
We're always happy to work together to support your child.
When will we reply?
We are a small teaching team rather than a full time office team, so replies may not always be immediate. We work through messages as quickly as we can around teaching, planning and running the studios.
Email is the best place for anything that needs a response or action. If your message is urgent during class time, please use WhatsApp instead.