top of page

Attendance, Catch Ups and Leaving a Class

We understand that children will occasionally need to miss a lesson because they are unwell, away or have another commitment. This guide explains how to let us know, when catch up lessons may be available and what to do if you need to leave or change a class.

Let us know in advance

Please tell us if your child will be absent so their teacher knows not to expect them.

Catch ups may be available

We can arrange a catch up in a suitable alternative class where space is available.

Monthly payments remain the same

Fees cannot be reduced or refunded for lessons missed by an individual child.

Three weeks’ notice when leaving

Please give notice by email; your final payment will be calculated based on classes attended up to the end of the notice period.

Absence
Letting Us Know About an Absence

If your child can't attend a lesson, please let us know through your Flame Parent Portal.

​

  1. Open the Lessons section.

  2. Find the lesson your child will miss.

  3. Select the option to report an absence.

  4. Confirm their absence.

  5. ​

This updates our class register automatically, so there's no need to email us separately.

If you're running late to collect your child or there's something urgent around class time, please continue to contact us via WhatsApp on 07451 203081.

Catch Up Lessons

We understand that children sometimes need to miss lessons because of illness, family commitments or other activities.

Where a suitable alternative class is available, your child may be able to attend a catch-up lesson.

​

You can arrange this directly through your Flame Parent Portal.

  1. Open Lessons in your Parent Portal.

  2. Mark or view the absent lesson.

  3. Choose from the available, suitable classes and confirm your booking.

​

Catch-up lessons can be arranged within our 10-week catch-up window, subject to class availability and suitability.

The Portal will show the eligible options for your child, so there's no need to contact us to check availability.

​​

Catch up lessons cannot be transferred to another child, exchanged for account credit or carried forward into another dance year.

Catch Up Lessons
Missed Lessons and Monthly Fees

Your monthly payment forms part of the annual class fee rather than paying for a particular calendar month or individual lesson.

​

For this reason, monthly payments remain the same if your child misses a lesson because of illness, holidays or another commitment. Catch up lessons are offered where possible, but we cannot provide refunds or reduce monthly fees for individual absences.

​

If a longer period of illness, hospitalisation or a significant family circumstance affects your child’s attendance, please email us so we can talk through the situation with you, including the option to pause your child’s place if needed.

Missed Lessons and Fees
Leaving a Class
Leaving a Class

We're always sad to say goodbye, but we understand that circumstances change.

​

If you decide to leave Flame, please email us at info@flamedancestudios.com to let us know. We require a minimum of three weeks' notice.

We'll confirm your child's final class date and prepare their final account, comparing the tuition due for lessons taken and the applicable notice period with the payments you've already made.

​

Depending on the balance, there may be a final amount to pay or a refund due. We'll explain this clearly and arrange for future subscription payments to stop.

​

If your child attends more than one class, please let us know which class they'd like to leave.

bottom of page